How to report a maintenance issue
- Residents portal — log a maintenance request (preferred method, easiest to track)
- In person — speak to the on-site team
- Phone — call 0114 321 3886
- WhatsApp — 07761 343317
- Email — foh@sohoyard.com or hello@sohoyard.com
Emergency contacts
| Resident services | 0114 321 3886 |
| WhatsApp (Front of House) | 07761 343317 |
| Snig Hill Police Station | 999 or 0114 219 6905 |
| Sheffield Fire Station | 999 or 0114 253 2321 |
| Northern General Hospital | 999 or 111 |
| Sheffield City GP Walk-In | 0114 241 2700 (75 Broad Lane, S1 3PB) |
| Clover City GP Practice | 0114 551 8800 (1 Mulberry Street, S1 2PJ) |
Settling-in period
As your home is new, there will be a settling-in period where minor faults may appear. Report any defects to the team and they’ll be rectified.
Preventing common issues
Condensation and mould:
- Keep the ventilation system (MVHR unit) running at all times
- Open windows when possible
- Keep blinds open to avoid trapped air
- Wipe condensation off windows and toilet cisterns
- Keep en-suite doors closed when showering
- Use fan boosters in the kitchen and bathrooms
- Don’t put damp clothes over radiators (they’re electric)
- Keep room doors open to allow airflow
- Keep furniture slightly away from walls
Pipes and plumbing:
- Protect pipes against freezing in cold weather
- Flush taps and showers after periods of absence to reduce legionella risk
- Don’t block drains — no cooking oil, fat, tea leaves, or food down the sink
- Only flush toilet paper down the toilet
- Remove hair from plug holes regularly
Light bulbs
It is your responsibility to replace light bulbs in your apartment.
Wall fixtures
Use Command Strips for hanging pictures — no residue when removed. For anything larger or heavier, raise a request on the residents portal for the maintenance team to assess.
If you paint any walls, they must be returned to the original colour before your tenancy end date.
Appliance user manuals
All apartments are fitted with Beko appliances:
| Appliance | Manual |
|---|---|
| Dishwasher (DIN15320) | Download PDF |
| Fridge/Freezer (BCSD173) | Download PDF |
| Induction Hob (HII64400MT) | Download PDF |
| Integrated Extractor (HNU51310SD) | Download PDF |
| Single Oven (BBIF16300X) | Download PDF |
| Washer/Dryer (WDER8540421W) | Download PDF |
Tips from residents
Induction hob:
- The glass hob surface is fragile — do not store heavy items (jars, spice racks) on the shelf directly above it. Several residents have smashed their hobs by accidentally knocking a jar onto it. Replacement cost is around £370.
- The hob sensor can be temperamental — if it flashes red, try switching it off at the wall, waiting 60 seconds, then turning it back on. Turn the switch on a couple of minutes before you plan to cook.
- If your hob stops working, reception has portable hobs you can borrow while waiting for a repair.
New apartment settling-in:
- Carpet fluff in the first few weeks is normal — it will stop after regular vacuuming
Reporting communal issues:
- For any communal area issues, report to the front of house team and ask them to log it. The more residents who report the same issue, the faster it gets escalated.
Personal insurance
The landlord’s insurance does not cover your personal belongings (clothing, electronics, etc.). We strongly recommend getting your own contents insurance. Bicycles in cycle storage are also your responsibility to insure.