24-hour on-site team
The resident services team is on site around the clock. Main reception is in Assay Heights at 6 Soho Yard, Sheffield, S3 8GY.
| Phone | 0114 321 3886 |
| WhatsApp (Front of House) | 07761 343317 |
| Email (Front of House) | foh@sohoyard.com |
| Email (General) | hello@sohoyard.com |
Both phone lines and email inboxes are monitored 24 hours a day.
The team
| Role | Name |
|---|---|
| Building Service Manager | Cecilie |
| Resident Services | Meg & Mitch |
| Front of House | Oliwia & Abi |
| Maintenance Operative | Terry |
| Housekeeping | Natalie & Brooke |
Building access
Your electronic fob gives you access to:
- Main entrance doors
- Lifts
- All communal areas
- Cycle storage and pet wash (if specified to the team)
To leave the building, press the green “PRESS TO EXIT” button by the main entrance door. Do not use the green “Break Glass” unless there is a genuine emergency.
Door entry intercom
Every apartment has a wall-mounted video/audio intercom in the hallway next to the front door. When a visitor buzzes your apartment number from the entrance panel:
- Their image appears on your monitor
- Press the button to talk without opening the door
- Touch the unlock button to let them in
Visitors can also contact you from the reception entrance panel.
Visitor access
Guests can enter by dialling your apartment number on the video/audio entry panel outside the building or in the entrance lobby. You can open the door remotely from your intercom.
Guests must be accompanied by a resident at all times in communal areas. You are responsible for their behaviour and any damage.
Postcodes
The building uses several postcodes depending on your floor and building. Common ones include:
| Postcode | Notes |
|---|---|
| S3 8GY | Main reception address |
| S3 8HE | Used by many residents |
| S3 8HU | Used by some residents |
| S3 8ND | Used by some residents |
Delivery tip: Some postcodes don’t work with all delivery services. If Just Eat or Deliveroo can’t find your address, try S3 8GY or S3 8DN. For Amazon, S3 8HU and S3 8GY are reported to work reliably. Check your tenancy agreement for your official postcode.
Post and parcels
- Letters: Check your post box at the entrance to your building
- Parcels: Delivered to the secure Parcel Safe room — you’ll receive email/message notifications from Parcel Safe when a parcel arrives (you’re set up automatically at move-in)
- Grocery/takeaway deliveries: Must be collected by you directly from the courier
CCTV is in operation 24/7.
Residents portal
The Soho Yard Residents Portal lets you:
- Report repairs and maintenance
- View tenancy documents
- Access appliance user manuals
- Communicate with neighbours
- Stay up to date on community updates
You should receive login details after move-in. If not, ask the team.